Request a remedy
If a consumer dispute arises from defect rights or other consumer rights, the consumer may first request a remedy from the seller at koval@elektropohonyslovakia.sk.
Alternative dispute resolution
If the seller rejects the request or does not answer within 30 days, the consumer may apply to a competent alternative dispute resolution body. For ordinary goods disputes, the Slovak Trade Inspection, Bajkalská 21/A, 827 99 Bratislava, is a relevant residual body. Its official website has information and forms. A consumer may choose another listed competent body where its remit covers the dispute; the contract cannot require one specific body in advance where the law permits alternatives.
EU ODR platform
The former European online dispute resolution (ODR) platform closed on 20 July 2025. This site therefore does not present the old ODR link as an active filing route.
Original Slovak document: view the source text.